Posted by qiao on Mar 31, 2011 in
外包產業新聞 近日，美國外包、離岸和共用服務諮詢公司Alsbridge從Everest集團收購了為外包人士提供資料和研究報告的網站Outsourcing-Center。由於外包商的不斷湧入，目前，外包市場愈加複雜，此外，新興國家和雲計算等創新技術也在市場迅速躥紅。Alsbridge公司首席執行官Ben Trowbridge表示：“業界人士需要可靠、客觀的市場訊息。自網站創立之初，我們已經幫助數以千計的公司、企業做出外包決定。”統計資料顯示：有超過94%的世界500強和大批中小企業都會訪問該網站，目前，網站的訂閱量已達5.5萬次，訪問量達30萬次。
英文原文：
Alsbridge, Inc. acquires outsourcing-center.com from everest group to create industry’s single largest source of outsourcing data and best practices – Alsbridge.com
Nearshore Journal | Mar 29th, 2011
Alsbridge, Inc., the leading sourcing advisory and benchmarking firm, has acquired Outsourcing-Center.com, the most widely read source of research for outsourcing buyers. The outsourcing marketplace is more complex than ever with new vendors, emerging geographies and innovative technologies like cloud computing radically transforming the landscape. “Outsourcing buyers – both novices and veterans – need a reliable source for objective information on the market,” says Ben Trowbridge, CEO of Alsbridge, Inc. “Since 1997, Outsourcing-Center.com has helped hundreds of thousands of buyers make informed decisions on outsourcing. Buyers come here to learn and they come back to keep up. Alsbridge had significant resources committed to providing insight and data to buyers of outsourced services. We will combine these resources and invest dramatically to significantly expand the depth and breadth of research to keep Outsourcing-Center.com the preeminent source of insight for outsourcing buyers,” says Trowbridge.
More than 94 percent of the Fortune 500 companies along with midsized and small businesses visit Outsourcing-Center.com, which has more than 55,000 opt-in subscribers and over 300,000 unique visitors. In addition, since 1997 Outsourcing Center has recognized the success of the world’s best outsourcing relationships through the annual Outsourcing Excellence Awards with past winners including companies like AT&T, Coca-Cola, Barclays, Microsoft, Prudential, Unilever and Universal Music.
The Outsourcing-Center.com knowledge repository continues to grow weekly and includes almost 3,000 articles, white papers, market intelligence and webinars in addition to industry news through the Outsourcing Alert and expert analysis on the Outsourcing Buzz Blog.
“The end goal is to improve the outcome and experience for outsourcing buyers,” Trowbridge explains. “At Alsbridge, we do that by providing consulting services. At Outsourcing Center, we’ll do that by providing buyers with insight into the trends and best practices they need to make informed business decisions.”
About Alsbridge
Alsbridge provides world class sourcing advisory and benchmarking services for IT, finance and sourcing executives. With over 150 consultants located globally, we’ve helped hundreds of companies reduce costs and get more value from their vendors. Our experienced consultants leverage proprietary tools and information databases to identify and engage the optimal vendors for your situation, negotiate best practice terms at fair market prices, and improve the way you work with your vendors. Alsbridge clients utilize the most cost effective and value added sources globally for IT infrastructure services, hardware and maintenance, network services, software and maintenance, application support and development, business processes and cloud services. Our commitment to delivering value to our clients has made Alsbridge a distinguished member of the 2010 Inc. 500 fastest growing privately held companies in America. Alsbridge competitors include KPMG, Equaterra, TPI and Deliotte. The company’s website is: www.alsbridge.com
About Outsourcing Center LLC
As the resource for actionable business insights, Outsourcing Center provides objective perspectives and real-world examples, identifies business risks, and explains how to leverage value-creation opportunities – crucial information you need to make informed decisions around your business strategies. Founded in 1997, Outsourcing Center has more than 55,000 opt-in subscribers and over 300,000 unique visitors which have come from more than 94% percent of the Fortune 500 companies along with midsized and small businesses. Alsbridge plans to double the Outsourcing Centers market reach in the next 90 days and provide even greater value to outsourcing buyers worldwide. The site provides visitors with access – at no charge – to almost 3,000 articles, white papers, market intelligence and webinars on outsourcing that can be searched by industry, situation, function or business challenge. The company’s website is: www.outsourcing-center.com
标签：外包
Posted by qiao on Mar 30, 2011 in
外包產業新聞 3月28日，埃森哲表示已同英國司法部簽訂了一份為期5年，總值約3500萬美元的外包合同，根據協定，埃森哲將為後者提供包括人力資源、工資單、金融及採購在內的相關服務。據悉，共用服務將貫穿司法部的整個業務網路，包括法庭和法務兩部分，埃森哲將負責搭建共用平臺，旨在提高司法部資源規劃系統的效率和準確性。
英文原文：
Accenture Inks $35M Services Contract with the U.K.
FOX Business| Mar 28th, 2011
By Jennifer Booton
Global management and outsourcing company Accenture (ACN) said on Monday it has been awarded a five-year, $35 million contract from the U.K. Ministry of Justice to help support its human resources, payroll, finance and procurement operations.
The shared service will operate across the Ministry of Justice business network, including Her Majesty’s Courts and Tribunals Service.
Accenture will be responsible for creating a common platform, with the goal of increasing the speed and accuracy of the Ministry’s Enterprise Resource Planning system.
The company will work as the overall systems integrator, designing and delivering the shared system to more than 80,000 employees. The project, which is expected to deliver 28 million pounds in savings per year by 2014, is one of the first pan-departmental shared service solution in the U.K. central government.
“Accenture’s selection as the lead systems integrator builds on our successful delivery in similar collaborative arrangements across the Ministry of Justice and for other public sector clients,” said Mark Lyons, the company’s U.K. and Ireland managing director for health and public service.
The tech company will operate and maintain the system for the duration of the five-year contract.
标签：外包
Posted by qiao on Mar 9, 2011 in
外包產業新聞 作為是印度第四大商務集團，Jindal（金達爾公司）在20多個國家有近4.5萬名員工。該集團是印度外包產業的領軍企業，提供高品質、低成本的業務解決方案，其服務對客戶的當下訴求和未來需求均給予同樣重視。Jindal Intellicom則代表了Jindal集團在業務流程外包方面的戰略重點。
具體而言，Intellicom可提供包括催收、客戶服務、收單、技術支援、客戶調查以及週邊客戶獲取在內的一整套服務。其客戶包括美國幾家規模較大的銀行，印度第二大銀行，英國第二大資料提供商等。Intellicom的獨特賣點在於其融合了離岸交付能力、產能提升能力、卓越運營、安全的技術結構以及專業技能。
在談到印度外包產業的增長問題時，企業副董事長Manoj Matai先生表示：鑒於海外客戶需求有所增長，在2010-2011年，印度的後臺外包產業增長將達15%-16%。過去的10年裏，印度外包業增長了9倍之多，產業營收從16億美元增長到147億美元。據NASSCOM預測，隨著美國和歐洲市場的穩步復蘇，到2020年印度IT及BPO出口將增長3倍，達到1750億美元；而Kearney也表示，鑒於印度外包產業的先動優勢與雄厚的技術支持，印度將繼續保持其全球後臺服務產業的領軍地位。
英文原文：
The growth of Outsourcing Business in India!
Audience Matters | Mar 5th, 2011
By Prachi Srivastava
Jindal Intellicom represents the Jindal Group’s strategic focus in Business process Outsourcing. Jindal group is the 4th largest business house in India and employs over 45,000 people in 20+ countries. It is one of India’s leading outsourcing companies providing high-quality, cost-effective solution focused on what not only what its clients need currently, but also keep in mind their future needs.
Intellicom provides a complete blend of services including debt collections, customer service, order taking, technical support, consumer surveys and outbound customer acquisition. The portfolio ofclients includes largest banks of US, 2nd largest bank in India, 2nd largest data provider in the UK etc. Intellicom’s USP is depicted from the Combination of offshore delivery capability, ability to quickly ramp-up, operational excellence, redundant & secure technology architecture and collections domain knowledge.
Talking about how is the industry is growing in India, Manoj Matai, Vice President – Solution & Transition, Jindal Intellicom says, “India’s back-office outsourcing business is likely to post a growth of 15 to 16 per cent in 2010-11 on growing demands from overseas clients. Outsourcing business in India has witnessed more than nine times growth, from 1.6 billion dollars to 14.7 billion dollars in the last decade. With a steady recovery in major markets such as the US and Europe, Indian IT and BPO export is likely to grow three-fold to USD 175 billion in revenue by the end of this decade as per Nasscom. It is also encouraging to see that India remains the favourite back-office of the world as per AT Kearney’s ranking of the best outsourcing destinations, thanks to our “first-mover advantage” and deep skill base”.
He continues, “I believe that the immense growth opportunities for the industry players will push us to create innovative service models and enter new geographical markets. Several new growth areas such as procurement services, healthcare outsourcing and knowledge services – research and analytics, legal services outsourcing, financial research and data management, are expected to aid the growth of the BPO industry in the future.
Talking about the competition, Matai adds, “We face (and welcome) competition not only from BPO service providers in India but also from Philippines, Malaysia and China etc. Our USPs is our secure technology architecture, ability to quickly ramp-up, operational excellence, domain knowledge and dedicated senior management focus – coupled with a great location in New Delhi and being a part of the OP Jindal Group”.
“Jindal Intellicom, part of the $15Bn Jindal Group is strategically focused on Business Process Outsourcing. Our areas of expertise include:Customer Service, Debt Collections, Order Taking, Product Support Helpdesk, New Customer Acquisition & Retention, Remote Quality Management, Market Research & Database Updating and Prospecting & Appointment Scheduling”, adds Matai
Talking about marketing strategies, Matai mentions, “Jindal Intellicom has the experience of providing world class customer care & interaction services to Fortune 500 companies globally spanning over a decade. We are now looking to bring the same process knowledge &domain expertise to service Indian consumers. It is a very exciting market for us and we look forward to working with some of the leading services companies in BFSI, Telecom, Media & Retail sectors. Our marketing strategies include participation in customer facing trade events, web campaigns and, of course, customer referrals”.
Matai signs off with, “We need to build a business model that counters the pressures of economic downturns like we witnessed recently. Building higher aspirations for our industry must be based on a detailed analysis of long terms sustainable global opportunities. A business model that a geographically well distributed may be the answer.Here, the domestic play comes into focus. There are some fabulous growth opportunities with consumers in India demanding international quality customer care & back office services. While we need to provide stronger value add services, we also need to remain cost effective, thus we must rationalise the rising IT costs and increasing wages. In the global context, we face competitive pressures from countries like Philippines etc, dependency on US & European economies and foreign exchange rate fluctuations”.
标签：外包
Posted by qiao on Mar 4, 2011 in
外包產業新聞 3日從江蘇省商務廳獲悉，2010年江蘇服務外包產業發展迅猛，合同總額達87.36億美元，同比增長57.09%，服務外包從業人員達48.5萬人，外包企業數增至3778家，各項指標連續四年在全國保持領先地位。
江蘇服務外包產業2007年開始起步，四年來，聯創科技、潤和軟體、華道資料、方正軟體、藥明康得、軟通動力等一批企業迅速成長。2008年以來，江蘇每年都評定100家服務外包成長型企業和30家骨幹型企業，對成長型和骨幹型企業分別給予50—100萬元的獎勵。
目前，江蘇已建成各類服務外包載體超過2000萬平方米，各地軟體園、物流園、創業園、創意園、生物醫藥園、研發設計中心、商務中心等各類外包產業集聚園區紛紛投入運營。依託這些載體，江蘇已初步形成以軟體外包、動漫創意、工業設計、醫藥研發、供應鏈管理、金融後臺服務等為特色的服務外包產業集群。
與此同時，江蘇服務外包企業還利用自身技術、人才等方面優勢，積極“走出去”，聯創科技、潤和軟體等企業已在歐美等多個國家設立研發中心、接單中心。據最新統計，目前江蘇已有離岸外包業務的企業達800多家，僅離岸外包業務超300萬美元的企業就有2４0家。到2010年，全省離岸合同總額已飆升至49.81億美元，其中，離岸執行總額40.56億美元，同比增長45.06%。
标签：外包, 服務外包
Posted by qiao on Mar 4, 2011 in
外包產業新聞 澳大利亞最大的電信公司Telstra（澳洲電信）今晨表示已與外包商洽談有關後臺外包的相關事宜，該專案將影響1200個工作職位。電信公司此前與IBM和HP公司保持著長期的外包合作關係，但是此前的財務報告顯示，新的BPO外包合同逐步轉向印度，此次的新外包合同的續簽公司很可能是以前的合作夥伴Mahindra（馬恒達科技公司）和Infosys，而負責此次外包諮詢工作的則是AT Kearney公司。Telstra公司的發言人表示：“公司尋求的是市場中後臺服務外包合作議案，但現在還只是初步商議階段，還未做出任何決定。並且，新議案僅是整個項目的初始階段，將進一步探索市場後臺服務功能的可能性。”公司首席執行官David表示，此項目將是一次嚴謹的內部重組計畫，有望改變公司客戶服務體驗並且簡化複雜的操作過程。
英文原文：
Telstra confirms BPO outsourcing
BPO Watch | Mar 3rd, 2011
By Renai LeMay
The nation’s biggest telco Telstra this morning confirmed it was talking to suppliers about a potential move to outsource some back office functions, in a move which could reportedly affect some 1200 jobs.
The telco has long had extensive outsourcing agreements with the likes of IBM and HP’s Enterprise Services division (formerly EDS), but the Financial Review reported this morning that a new business process outsourcing contract could see many jobs shifted to India, in a deal which could be picked up by one of Telstra’s existing outsourcers or the likes of Tech Mahindra or Infosys. The process was reportedly being managed by consulting firm AT Kearney.
“We are in the market for a request for proposal process for some back of house services, but it is very much early days and no decisions have been made yet,” a Telstra spokesperson said this morning in response to the article.
“The RFP is an initial step as part of Project New to test the market for some limited back of house functionality in terms of what the possibilities could be.”
The telco’s Project New is an extensive internal program of reforms that its chief executive David Thodey believes will transform the company’s customer service experience and simplify its complex operations.
Overall, the project – dubbed “Project New” – will see some 500 Telstra staff implement 27 separate programs with the aim of reducing spending on external suppliers, improve customer service and field workforce productivity, simplify prices and reduce the company’s ongoing costs.
Project New was kicked off three months ago, and is being led by a new Telstra group managing director, Robert Nason (pictured, above), who joined Telstra in February after a senior role at wagering business Tabcorp, as well as spots at EDS, AT Kearney and KPMG, for example.
Telstra’s size means it has long had a number of existing outsourcing relationships on the technology front, although it has been a year or so since it is known to have signed any major new deals in the area. In December 2007, for example, the telco extended a seven year supply chain deal with IBM, while several years later, in June 2009, the company topped up two deals with IBM and EDS, collectively worth hundreds of millions of dollars.
标签：外包, BPO外包
Posted by qiao on Mar 4, 2011 in
外包產業新聞 發展瓶頸：產業規模小、人才難留
對於服務外包產業而言，只有上規模才會有大發展，而哈爾濱的服務外包企業人數大多在500人左右，難以承接大規模的外包業務。培訓費用高、人才流失、人力資源沒有形成良性迴圈等問題成為制約服務外包產業發展的關鍵性因素。
尋求突破：內外兼修裂變發展
面對人才缺乏的局面，哈爾濱服務外包企業逐漸探索出“外引內訓”的培訓模式，向外，借助于東北亞中心的地理優勢，積極發展日、韓市場，盡力開拓歐洲、東南亞市場，引進國際化人才或外派員工赴海外學習培訓，植入國際化因素；向內，關注內需市場，充分發揮哈爾濱獨特的石油石化、裝備製造業等產業優勢，大力培養服務外包本土人才。哈爾濱服務外包企業通過“外引內訓”模式，逐漸走出“人才缺乏”的怪圈，尋求裂變發展。
标签：外包, 外包企业
Posted by qiao on Mar 4, 2011 in
外包產業新聞 成立一年半到兩年正是初創企業最難熬的時候一開始很多創業者都能充滿激情不計代價地投入，但到這時，可能激情燃燒殆盡、資金告罄，團隊中很多人也就此散了。Mikael Hed帶著Relude接了一個外包專案，為Sumea開發滑雪遊戲Ski Jump。2000年前後彩屏手機開始普及，幾年的發展和諾基亞的影響力使芬蘭誕生大量手機遊戲公司。Sumea和Mr.Goodliving都是當時世界級的領先者，能以品牌商的身份與運營商合作。像Relude這樣的小型工作室，則圍繞它們做一些外包求生存。
2005年是變化頻生的關鍵一年。在Sumea於2004年6月被美國同業Digital Chocolate收購後，Mr.Goodliving在2005年5月也被美國公司RealNetworks收購。
與此同時，Mikael Hed的父親開始成為關鍵人物。Kaj Hed在2005年1月為Relude注入資金，將公司改名為現在眾所周知的Rovio，並從人心渙散的Sumea挖人。
标签：外包
Posted by qiao on Mar 3, 2011 in
外包產業新聞 近日，無錫華夏電腦有限公司順利完成了其軟體外包專案。在本專案的電腦設備管理系統的部署工作過程中，該公司成功應用了聯想全新發佈的虛擬雲終端系統，有效滿足了其對資料安全、設備易管理性等方面的嚴格要求。據介紹，本專案是聯想虛擬雲終端方案在江蘇地區的首個成功應用案例。
專案背景
無錫華夏成立於2000年1月，是日本第一、世界第八系統集成商NTT DATA在中國最重要的集團企業，秉承NTT DATA“Global IT Innovator”的集團理念，致力於為客戶提供優質的ITO、BPO及系統集成服務。公司與NEC、OMRON、Sharp、Nikon、Azbil等國際知名企業保持著良好的合作關係，服務領域遍及生產製造、流通、公共、保險、金融等各行各業，年軟體出口總額達到3000萬美元以上，居無錫市各大軟體出口企業之首。
需求分析
作為對日本的軟體外包公司，對於設備、資料等方面的管理有著極其嚴格的要求，其內部針對各個軟體外包專案均配備獨立的電腦設備，且相關的設備不論是對於USB介面還是網路方面均有著嚴格要求，主要如下：
Ø 設備均需要封閉USB設備，保證本地資料無法通過USB設備拷貝;
Ø 所有PC設備均通過獨立內部網路和後端伺服器連接，本地PC機只做軟體設計用，不允許保存相關資料;
Ø 電腦設備要求能夠實現統一管理，方便後續維護管理;
Ø 要求具備成本方面的優勢。
方案設計
方案拓撲圖
針對用戶對軟體外包專案電腦設備的實際需求，聯想推薦其使用了虛擬雲終端系統來解決目前遇到的問題。虛擬雲終端方案是聯想針對教育、企業等用戶推出的基於IT基礎架構端到端的解決方案，針對目前傳統PC機在成本、效率、管理及安全方面的劣勢，該方案有著相對完美的闡釋。
聯想虛擬雲終端方案基於windows server 2008 R2作業系統，它通過聯想自主開發的遠端登錄協議LXT與Windows server 2008 R2伺服器進行通訊，“雲終端”和伺服器通過TCP/IP協定和標準的局域網架構相聯繫。“雲終端”作為客戶終端，它的配置、存儲、運行、管理等主要功能由伺服器完成，從而最大限度地利用伺服器的資源的“海量處理”能力，使每台“雲終端”都有可能具有伺服器級的運算能力，眾多的用戶端可以同時登錄到伺服器上進行工作。
聯想虛擬雲終端方案可以很好地解決用戶實際需求，統一的中文管理介面方便地實現所有終端設備管理維護，相應策略設置則為本地提供了更高的安全性，防止資料的洩露。雲終端類似於瘦用戶端的設計極大的簡化的本地端設備的成本及管理、維護成本。集中於伺服器端的管理則可以極大的提高工作效率，資料也可以集中存放在後端伺服器平臺，滿足用戶對於IT安全的需求。
聯想虛擬雲終端方案結構圖
用戶收益
在本次專案中，聯想虛擬雲終端系統滿足了用戶對於成本、效率、管理及安全方面的全方位需求，不僅降低了用戶的前期採購成本，其終端設備的嵌入式設計、零風扇設計還可以獲得較長的使用壽命，也方便了後續設備的升級維護;基於伺服器端的全中文管理介面還可以提高用戶的管理效率，方便用戶管理整套系統。
标签：外包, 外包产业园
Posted by qiao on Mar 3, 2011 in
外包產業新聞 三泰電子中標浦發銀行外包業務。公司此次中標，將對公司的業績產生一定的影響。
三泰電子3月2日發佈公告稱，公司中標浦發銀行“集中業務錄入外包服務專案”。日前公司已收到浦發銀行《集中業務錄入外包服務專案中標通知書》。
三泰電子錶示，公司中標浦發銀行“集中業務錄入外包服務專案”，將對公司的業績產生一定的影響。公司此次入選不影響公司業務的獨立性，不影響其他客戶對該產品的需求。但是正式合同尚未簽訂，最終合同金額尚不確定。此前的2010年11月，三泰電子還與廣發銀行簽訂第一個與銀行總行簽訂的服務外包合同，即《運營外包服務合同》。
标签：外包
Posted by qiao on Mar 1, 2011 in
外包產業新聞 工信部軟體服務業司日前發佈了《2010中國軟體與資訊服務外包產業發展報告》，憑藉多年來在服務外包領域的耕耘和2010年的優異表現，萬國資料在近期舉行的ChinaSourcing2010頒獎盛典上榮獲“最具潛力企業獎”殊榮。作為中國災難恢復與IT外包服務領域的領軍企業，萬國資料目前已擁有覆蓋全國的網路化高可用性資料中心，可以向客戶提供高可用IT服務、場地託管服務、互聯網管理服務、雲計算服務等一站式全數據中心服務。
報告還指出，中國軟體與資訊服務外包產業速度提升，重新步入高速增長軌道，龍頭企業不斷湧現，數家企業員工超過萬人，多家企業營業收入超過10億元。
标签：外包, 外包企業, 信息服務外包, IT外包
