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全球外包合同數繼續下降

Posted by linyu123 on Nov 13, 2012 in 外包產業新聞

根據Market Vista,今年第3季度全球服務市場交易量繼續下降,其中全球外包和離岸活動相比於第2季度分別下降了8%和35%。第3季度,報導的平均每筆交易價值達到了大約14億美元,ITO和BPO的交易量和交易價值都下降了。研究管理合夥人Eric Simonson稱:“在過去的幾年中,市場看到了被壓抑的需求積累在第三季度,然後推動積極的活動,但今年這並沒有發生。”

Global outsourcing contracts dip

Thursday, November 08, 2012

The global services market saw transaction volumes decline in the third quarter of this year, extending

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a declining trend to six consecutive quarters, according to Market Vista: Q3 2012, a quarterly market report by Everest

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Group, an advisory and research firm on global services.

Market Vista: Q3 2012, which analyzes global outsourcing and offshoring activity contracts irrespective of contract value, found third quarter transactions and annual contract volumes fell 8 and 35 percent compared to the second quarter, respectively. The market saw 380 outsourcing deals signed in the third quarter, compared to 472 and 441 during the first and second quarters, respectively. In the third quarter, reported annual contract value (ACV) reached about US$1.4 billion. Both transaction volume and ACV dropped for IT Outsourcing (ITO) and Business Process Outsourcing (BPO).

“In years past, the market saw pent up demand

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accumulate then propel positive third-quarter activity, but that didn’t happen this year,” said Eric Simonson, managing partner of Research.

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印度外包主管人員擔心奧巴馬對待外包態度

Posted by linyu123 on Nov 13, 2012 in 外包產業新聞

印度外包主管人員默默祈禱巴拉克·奧巴馬在他的第二個任期內,對外包企業的態度並不那麼強硬,因為他的連任昭示著美國經濟繁榮的可能性。奧巴馬在他的連任演講中言辭淩厲地反對了企業將工作職位移至海外的做法,並且他所提出的抬高簽證門檻,也被印度外包企業批評。iGate公司的CEO Phaneesh Murthy表達了他對奧巴馬連任的看法:“對於印度以及所有IT外包企業而言,這不算一個好消息。”

India’s outsourcing chiefs worried over Obama’s position on outsourcing

Thursday, November 08, 2012

India’s outsourcing chiefs crossed their fingers that Barack Obama would take

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a less hawkish stance on the industry during his second term, as they cheered his re-election as a possible boost to the U.S. economy.

Obama sharpened his rhetoric against industries that move jobs out

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industry bodies in India for tightening visa rules.

“Not the best news for India or the IT outsourcing industry,” Phaneesh Murthy, chief executive officer of iGate Corp, said in response to Obama’s victory.

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英國每年花費10億工時應對不良IT服務

Posted by linyu123 on Nov 9, 2012 in 外包產業新聞

據Rackspace的報導稱,不良IT服務每年消耗英國10億工時,39%的IT員工每週會有一天或更多時間用於處理IT不良問題和追蹤供應商,大部分員工都認為每週在這些問題上花費了約5小時,27%的資訊總管將該問題排在首位。Rackspace的國際經理Taylor Rhodes說:“難以置信如此大量的工時被浪費在控制IT不良服務問題,資訊總管已對此提高注意。不過值得慶倖的是,服務已被認為是採購決策的重要因素,如同價格、安全性、運行保障一樣重要。”

英文原文:

Poor IT customer service is costing UK businesses up to 1 billion man hours

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Wednesday, November 07, 2012

Inadequate IT customer service is wasting up to 1 billion man hours a year for UK businesses according to a report from Rackspace Hosting.

In the Rackspace IT Industry Service Report, 39 percent of IT staff are estimated to lose around one working day or more per week on tackling IT problems and chasing suppliers. General employees were also found to be losing an average of almost five hours per week due to IT service issues.

The failings in customer services have led to 27 percent of

CIO’s now regarding the issue as a top priority.

Taylor Rhodes, Managing Director, International at Rackspace said: “A staggering amount of man hours are being wasted by UK businesses as they struggle to manage and control IT service issues. CIOs are taking note however and it is encouraging to see service being acknowledged as a crucial factor in procurement decisions along with parameters such as price, security and uptime guarantees.”

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淺析IT外包三原則

Posted by qiao on Feb 29, 2012 in 外包產業新聞

為了更好地控制成本、充分利用專業資源,將企業IT系統的運營管理委託給專業IT服務商已成為許多企業日益普遍的選擇。不過,將業務交給不相干的人,多少讓人心中不踏實。究竟什麼樣的業務適合外包?張躍騰所在的企業裏有42臺PC、2臺伺服器、5臺印表機、2臺影印機、以及交換機等一批網路設備。資訊化系統和軟體主要有OA、ERP、CAD等。企業根據自身條件,把系統和硬體維護業務外包,他現在的職責主要是制定IT戰略、業務流程調整以及協調業務部門之間的關係,確保IT外包服務商專案實施不侵害本單位利益。

“分工”推動生產發展,張躍騰說:IT外包正是這種思想在IT服務領域的延伸。IT外包是社會分工不斷細化和IT技術日益成熟的產物,IT外包服務供應商利用自身在IT支持與服務領域的豐富經驗與雄厚的技術資源,為客戶提供高素質、高效率和全方位的IT管理服務。IT外包服務一般能使企業平均節省9%的IT成本,而IT服務能力與品質卻提升15%。雖然多數CIO已經接受了IT外包的理念,但由於市場化水準不高等原因付諸實踐者寥寥無幾。

外包原則

為了更好地控制成本、充分利用專業資源,將企業IT系統的運營管理委託給專業IT服務商已成為許多企業日益普遍的選擇。不過,將業務交給不相干的人,多少讓人心中不踏實。究竟什麼樣的業務適合外包?

適合外包的業務通常是一些微型的業務和工作,如IT業務的支持。當然是不是非常適合與不同企業不同的情況、不同的發展階段也是相關的。 對於適合外包的IT運維業務,具體可以從三個方面說明:

一是應用系統外包:應用系統外包歷經前期的市場培育,在產品細分市場,ASP服務市場同比增長率達到32.2%,是運維外包服務各個細分業務類型子市場中增長速度最快的。隨著用戶消費的日趨理性化,ASP作為一種新興的應用服務提供模式逐漸被企業用戶所接受,尤其是中小型企業對於ERP、CRM等應用軟體的ASP服務很感興趣。 中小企業用戶通過採購ASP服務,減少IT硬體設備的採購,減少IT支持人員的雇傭,提高應用系統的靈活性和穩定運行能力。

二是桌面支持外包:IT桌面,指的是員工在工作場所使用的一系列用於資訊處理、通信和計算的設備,包括電腦軟硬體和其他的相關設備。它的管理成為幾乎每個使用IT桌面的組織最日常性的工作。

三是IT基礎架構外包:隨著網路安全問題日益突出,電子郵件外包備受廣大中小企業的青睞,市場增長較快。成本意識和品質意識的增強,使得企業和個人用戶對桌面端系統的維護服務日漸重視。重點行業用戶對網路系統的運營維護外包服務的認知度和接受度明顯上升。

IT外包應堅持三條基本原則:需求抽象而總體需求量不大的IT業務,最好“自己”做,凡是通用技術、產品,如OA系統、財務軟體開發、伺服器維修等最好外包;需求變化特別快而且不定期的IT業務,如數據挖掘業務,領導可能隨時提出,而需求又不確定,業務量也不大,最好“自己”做,但需求量比較大且穩定的業務,最好外包出去;要求回應時間在可允許範圍內的業務,儘量外包,而對那些雖然技術含量不高,但要求回應時間極快的業務不要外包,如總經理的電腦掉線、人事主管無法接收郵件等煩瑣而又要求回應速度極快的業務。

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當然,企業的戰略性業務,這種業務屬於企業核心價值,體現企業核心競爭力。像服裝企業跟蹤市場上流行的元素,包括服裝的設計、服裝的款式、每個階段的流行色及動漫等,由於要將這些流行元素用於其產品創新中,因此是其核心業務,所以這部分業務是不適合外包的。

外包風險

IT外包能降低成本、提高服務品質等,張躍騰說,同時也面臨很多風險,首先是資訊“安全”的風險。任何企業都有商業秘密,把IT系統尤其核心資訊系統的建設、運營和維護外包給IT服務提供商後,如何保證企業的商業秘密不被洩露出去是一個問題,雖在IT外包服務協議中雙方會簽署嚴格的保密協議,如規定保密的範圍、內容、時間等,但也要做好萬一被洩露出去後的應急措施。

其次是服務品質風險。IT服務要成為一種商品,就必須形成一套規範和標準,以約束買賣雙方,但目前IT外包服務領域既無統一規範也無公認標準。概念模糊的用戶,面對同樣概念模糊的IT廠商,如何評估、簽合同、品質控制和定價等都是潛在的“陷阱”。  此外,IT外包還面臨著IT管理的複雜性、軟體的缺失、知識產權以及IT外包服務提供商自身能否健康成長等風險。

細節定成敗

張躍騰認為除了要對原則性、外包風險把握好外,找到對口的外包商、雙方能否良好有效溝通、考核專案細節條款也很重要。

選擇IT外包合作夥伴的時候,無需過於看重合作夥伴公司規模的大小,但是,一定要考慮合作夥伴跟自身企業要外包專案是否屬於他的強項,是否對口,千萬不能像瞎貓抓老鼠,抓到一個是一個。若你選擇的外包服務商,跟自身外包專案不對口,雖然其實力可能比較強,但是,不要期望他們給予你太多的關注,因為他們不會“不務正業”。

管理軟體的本質在於業務流程,在於管理思想。所以,我們在選擇資訊化業務夥伴的時候,特別是涉及一些比較複雜的管理軟體時,除了要考慮對方的程式員能力時,非常重要的,還要考慮對方除了技術員之外,有沒有比較熟悉實際業務的專業人員。如此的話,我們只需要跟對方熟悉業務的人員溝通即可。至於他如何跟他們的程式員溝通、如何保證需求的實現,就不是我們關注的內容了。我們只需要關注最終的結果就可以了。

選擇IT外包服務商的時候,一個切實可行的考核方案是非常有必要的,不能夠讓軟體公司,把專案簡單的完成了,甚至只是時間到了,就可以輕鬆的拿到專案資金,這顯然是不行的。為了能夠督促合作夥伴完成專案,必須要有考核方案,而不能簡單的用項目時間來度量。在專案開始前,要進行一番比較深入的需求調研,簽定合同時,明確外包服務方實現那些具體細節要求條款,對方才能夠拿到專案資金。

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發展服務外包產業 “中國服務”打造國家品牌

Posted by qiao on Feb 29, 2012 in 外包產業新聞

服務外包是指企業將其非核心的業務外包出去,利用外部的專業化團隊承接業務,從而使其專注核心業務,達到降低成本、提高效率、增強企業核心競爭力和對環境應變能力的一種管理模式。

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當前,許多國家都將發展資訊產業作為轉變經濟發展模式、提升國際競爭力的重要突破口,以資訊技術為基礎的服務外包產業在全球範圍內得到蓬勃發展,服務外包成為各國參與全球分工與協作、優化資源配置的重要方式。

中國商務部副部長王超在出席本次會議開幕式時表示,為順應新一輪的產業結構調整,中國政府一直高度重視服務外包產業的發展。2006年以來,商務部與有關部委出臺了一系列相關扶持政策,認定了包括廣州在內的21個服務外包示範城市,從財政、稅收、人才、資訊安全等方面全面推進服務外包產業的發展;各地政府也相應出臺了有關配套政策。在各級政府和企業的共同努力下,中國服務外包實現了快速增長。

近年來,服務外包產業正以年均超過30%的增速在中國蓬勃發展,2011年,中國承接服務外包合同執行金額324億美元,同比增長63.3%。專家預計,到2015年,中國服務外包內需市場將上升到320億美元的規模,這比2009年增加5倍。

商務部副部長王超表示,目前,中國已經具備較好的服務外包產業發展條件,政策環境不斷優化,高素質人才的供給充沛,離岸在岸市場協調發展,基礎設施日臻完善。面對機遇,要在承接新一輪全球產業轉移的過程中,推動中國產業從中國製造中國服務轉型。

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十二五期間,商務部將繼續協調有關部委,著力從完善支持政策體系、引導服務外包朝著產業化方向發展、推動示範城市實現差異化發展、支持企業做大做強、打造中國服務國家品牌等方面入手,使我國的服務外包產業邁上新臺階。

據瞭解,本屆服交會日趨活躍的內需市場與服務採購商機為主題,由開幕式暨高峰論壇、專題研討會、分析師講座、一對一諮詢等環節組成。專題研討會將結合廣州當地的產業特色,重點關注金融服務、醫藥研發、電信服務三個行業。

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隱形炸彈:解析IT外包暗藏的四大風險

Posted by qiao on Feb 29, 2012 in 外包產業新聞

從表面上看,採用IT外包策略不但可以節約成本,還能提高效率。但事實上,許多CIOIT外包都有許多道不盡的愛恨情仇。張力是一個CIO,他就特別對此有深刻的感受。那麼,IT外包究竟暗藏哪些隱形炸彈和風險必須小心注意呢?

IT外包暗藏的四大風險

企業市場競爭壓力越來越大,也使CIO們迎來了嚴峻的考驗,一方面是IT部門人員少、系統多、任務重的現狀,另一方面是公司還要IT部門削減成本、並要消除由於缺乏內部控制和運作準則導致的混亂狀態,以更高效地服務業務部門。

在多重壓力之下,許多CIO認為CIO最重要的工作是確保資訊和流程的順暢,而伺服器、存儲系統、網路或者交換機這些並不是那麼重要。因此,許多 CIO傾向於將某些應用系統、基礎設施和部分非核心系統外包給服務商負責維護。但外包是一柄雙刃劍,外包的好處是可以向企業灌輸技術與人才,幫助企業擺脫繁瑣的IT業務,有效的外包能讓公司更好的專注於核心業務。但是進行IT並不是一件輕鬆的事情,如果處理不好,不僅不會帶來預期的效益,反而會變成一場噩夢和致命的災難。

1.CIO必須認識的風險:外包甩包袱

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IT外包不等於甩包袱。IT外包是將專業的事情,交給專業的人去做,是企業在自身IT技術力量不足時所採取的一種方式。對CIO的要求不是降低,而是對各方面的要求更加提高了。作為公司CIO,在專業的事情外包出去後,不是成為專案的配角,而仍然是專案的主人。

如果專案失敗,CIO雖然在道義上沒有責任,但是對結果的控制上還是要負一定責任的,有些責任是不可能通過一紙合同轉嫁給供應商的。換言之,就算把專案外包了,CIO仍是專案的主人,必須明確外包甩包袱的思想,必須始終要為IT外包專案監管、專案驗收及總體方向負起全責。

2.核心業務外包存在競爭力流失的風險

在談到IT外包最大的風險是什麼時,張力認為進行IT外包最大的潛在風險是:發包方是否對自己的核心或非核心的業務有清楚的區分和認識。有一種情況是一些盲目追求IT外包潮流的企業,事先沒有搞清楚自己的核心競爭力在哪兒。例如,新聞媒體和數據庫運營商,可能兩者都有數據庫運維,而且兩者的運維內容都是同樣的。但是,新聞媒體的核心競爭力在於記者對新聞的采寫,而資料庫運營商的核心就在於對數據庫內容的維護。

這種情況下,新聞媒體資料庫的運維外包沒什麼問題,但對於資料庫運營商來說把資料庫的運維外包出去,就相當於將核心競爭力外包了出去。所以,對於CIO來說,必須認清自身的核心業務,避免核心競爭力隨著外包流失,是一個最值得關注的問題。

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3.IT外包潛在安全風險

眾所周知,保證IT系統的安全、穩定和可靠運行是IT部門義不容辭的職責,問題是安全、穩定和可靠永遠是相對的,得看企業IT投入和ROI。比如基礎設施和基礎應用系統雖非核心IT應用,但因應用面廣,一旦出問題影響面大。

IT外包雖能降低成本、提高服務品質等,但也面臨很多風險。首先是資訊安全的風險,任何企業都有商業秘密,把IT系統尤其核心資訊系統的建設、運營和維護外包給IT服務提供商後,如何保證企業的商業秘密檔不被洩露出去是一個關鍵考慮的因素。因此,在外包時CIO既要謹慎又要積極防範風險。

4.外包商服務品質的風險

IT服務要成為一種商品,就必須形成一套規範和標準,以約束買賣雙方。但目前國內IT外包服務領域既無統一規範也無公認標準。概念模糊的用戶,面對同樣概念模糊的IT廠商,如何評估、簽合同、品質控制和定價等都是潛在的風險。此外,IT外包還面臨著IT管理的複雜性、軟體缺失、知識產權以及IT 外包服務提供商自身能否健康成長等風險。因此,CIO需要在風險、成本與效果、效率之間找到平衡點。

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解析IT外包暗藏的四大風險

Posted by qiao on Feb 27, 2012 in 外包產業新聞

從表面上看,採用IT外包策略不但可以節約成本,還能提高效率。但事實上,許多CIOIT外包都有許多道不盡的愛恨情仇。張力是一個CIO,他就特別對此有深刻的感受。那麼,IT外包究竟暗藏哪些隱形炸彈和風險必須小心注意呢?

IT外包暗藏的四大風險

企業市場競爭壓力越來越大,也使CIO們迎來了嚴峻的考驗,一方面是IT部門人員少、系統多、任務重的現狀,另一方面是公司還要IT部門削減成本、並要消除由於缺乏內部控制和運作準則導致的混亂狀態,以更高效地服務業務部門。

在多重壓力之下,許多CIO認為CIO最重要的工作是確保資訊和流程的順暢,而伺服器、存儲系統、網路或者交換機這些並不是那麼重要。因此,許多CIO傾向於將某些應用系統、基礎設施和部分非核心系統外包給服務商負責維護。但外包是一柄雙刃劍,外包的好處是可以向企業灌輸技術與人才,幫助企業擺脫繁瑣的IT業務,有效的外包能讓公司更好的專注於核心業務。但是進行IT並不是一件輕鬆的事情,如果處理不好,不僅不會帶來預期的效益,反而會變成一場噩夢和致命的災難。

1.CIO必須認識的風險:外包甩包袱

在談到IT外包給CIO帶來了什麼變化的時候,CIO張力露出一絲的苦笑。他認為只有CIO具有非常高的外包管理經驗和技能時,才能談外包二字。如果CIO只是由於遇到管理難題無法解決而選擇外包。那麼,很有可能這個搞不定困難的CIO搞不定外包服務商。因為前者很可能意味著CIO的管理思路、管理方法存在欠缺,這樣的情況下外包商反而可能會給企業帶來更多麻煩。

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IT外包不等於甩包袱。IT外包是將專業的事情,交給專業的人去做,是企業在自身IT技術力量不足時所採取的一種方式。對CIO的要求不是降低,而是對各方面的要求更加提高了。作為公司CIO,在專業的事情外包出去後,不是成為專案的配角,而仍然是專案的主人。如果專案失敗,CIO雖然在道義上沒有責任,但是對結果的控制上還是要負一定責任的,有些責任是不可能通過一紙合同轉嫁給供應商的。換言之,就算把專案外包了,CIO仍是專案的主人,必須明確外包甩包袱的思想,必須始終要為IT外包專案監管、專案驗收及總體方向負起全責。

2.核心業務外包存在競爭力流失的風險

在談到IT外包最大的風險是什麼時,張力認為進行IT外包最大的潛在風險是:發包方是否對自己的核心或非核心的業務有清楚的區分和認識。有一種情況是一些盲目追求IT外包潮流的企業,事先沒有搞清楚自己的核心競爭力在哪兒。例如,新聞媒體和數據庫運營商,可能兩者都有數據庫運維,而且兩者的運維內容都是同樣的。但是,新聞媒體的核心競爭力在於記者對新聞的采寫,而資料庫運營商的核心就在於對數據庫內容的維護。這種情況下,新聞媒體資料庫的運維外包沒什麼問題,但對於資料庫運營商來說把資料庫的運維外包出去,就相當於將核心競爭力外包了出去。所以,對於CIO來說,必須認清自身的核心業務,避免核心競爭力隨著外包流失,是一個最值得關注的問題。

3.IT外包潛在安全風險 眾所周知,保證IT系統的安全、穩定和可靠運行是IT部門義不容辭的職責,問題是安全、穩定和可靠永遠是相對的,得看企業IT投入和ROI。比如基礎設施和基礎應用系統雖非核心IT應用,但因應用面廣,一旦出問題影響面大。

IT外包雖能降低成本、提高服務品質等,但也面臨很多風險。首先是資訊安全的風險,任何企業都有商業秘密,把IT系統尤其核心資訊系統的建設、運營和維護外包給IT服務提供商後,如何保證企業的商業秘密檔不被洩露出去是一個關鍵考慮的因素。因此,在外包時CIO既要謹慎又要積極防範風險。

4.外包商服務品質的風險

IT服務要成為一種商品,就必須形成一套規範和標準,以約束買賣雙方。但目前國內IT外包服務領域既無統一規範也無公認標準。概念模糊的用戶,面對同樣概念模糊的IT廠商,如何評估、簽合同、品質控制和定價等都是潛在的風險。此外,IT外包還面臨著IT管理的複雜性、軟體缺失、知識產權以及IT外包服務提供商自身能否健康成長等風險。因此,CIO需要在風險、成本與效果、效率之間找到平衡點。

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緊盯外包商機 加快貿易轉型升級

Posted by qiao on Feb 27, 2012 in 外包產業新聞

在全球經濟持續低迷的大背景下,外經貿大省廣東正在加快轉型升級步伐。在今年廣東兩會上,廣東省省長朱小丹談及服務外包時,將其納入今後廣東工作的重點,受到廣東省各級政府的高度重視。與此同時,在今年年初召開的全國商務工作會議上,商務部部長陳德銘在部署2012年商務領域的重點任務時,也強調要大力發展服務貿易和服務外包。服務外包將成為我國未來新的增長點。

作為中國服務外包示範城市的廣州,服務外包一直走在全國前列。如今,廣州又瞄準了日趨活躍的內需市場和全球服務採購的巨大商機,抓住轉型良機,邁出了其從貨物貿易為主貨物貿易與服務貿易並重的外貿轉型步伐,成為了珠三角地區轉型升級的領頭羊。與此同時,廣州還緊密依託自身產業優勢,大力發展金融、醫藥、電信三大服務外包產業,有利於拉動當地產業結構調整和消費結構提升。

廣州,作為珠三角典型的製造業城市,她的快速轉型,無疑成為廣東省乃至全國的一個重要樣板。為此,在中國(廣州)國際服務外包合作發展交易會(下稱服交會)前夕,本報記者專訪了此次服交會執行單位——廣州市外經貿局局長肖振宇。

加速貿易方式轉型

記者:廣州服務外包一直走在全國前列。在全球經濟低迷的當下,廣州加大力度推動服務外包發展,並先後在北、上、廣三地進行路演和舉辦記者招待會,可以說邁出了轉型的第一步。這一步對廣州而言,有著怎樣的戰略意義?這是否意味著,廣州今後的外貿經濟方式,會從製造業向服務業傾斜?肖振宇:我想用廣東省副省長招玉芳對本屆服交會的寄語來回答你這個問題。她說:位於中國發展前沿的廣東,正加速從以貨物貿易為主向貨物貿易與服務貿易並重的戰略轉型。自榮獲中國服務外包示範城市以來,以廣州、深圳為代表的服務外包產業迅猛發展,成為國際服務外包產業增長最快、集聚度最高、競爭力最強的地區之一,有力推動了廣東產業轉型升級和幸福廣東的建設。

本屆服交會是中國珠三角地區乃至華南地區規模最大、層次最高、在岸離岸並重特色最鮮明的國際性服務外包盛會。服交會在廣州舉辦,將通過高峰論壇、分論壇和廣東服務外包投資發展論壇,以及組織參會代表考察廣州服務外包投資環境,向國內外嘉賓展示廣州作為中國服務外包示範城市,在努力建設成為中國發展服務外包的重要基地,服務外包交付中心、服務外包專業培訓中心方面所作出的努力和取得的成績。

記者:本屆服交會的主題是日趨活躍的內需市場與全球服務採購商機。您如何看待這一歷史機遇?今後廣州又將如何開拓內需市場,並更多爭取國際採購商機?

肖振宇:當前,服務外包無論在國內還是在國際上都步入了快速發展的黃金時期。有數據顯示,到2015年末,我國服務外包產業規模將突破萬億元大關;國際上,已有95%的全球財富1000強企業制定了業務外包計畫。在強調轉變經濟發展方式、加快產業結構調整的當下,大力發展服務外包成為廣州今後五年全面建設國家中心城市和率先轉型升級、建設幸福廣州的重要內容。我們將以舉辦本屆服交會為新的契機,立足自身優勢,堅持開拓國內、國際兩個市場,利用好國內、國際兩種資源,深入實施品牌化、差異化、領先化、一體化和本地化發展戰略,努力將廣州建設成為國際服務外包接發包中心、跨國公司最滿意的共用服務中心和我國新興服務外包產業的先行發展區,推動國內市場與國際市場對接。

依託三大優勢產業

記者:我注意到,本屆服交會,廣州特別提出要深挖金融、電信、醫藥這三大產業領域,其原因是什麼?廣州具備哪些優勢?

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肖振宇:廣州具有優越的宏觀經濟環境,是國家五大中心城市之一,綜合實力在全國名列第三。資訊基礎設施完善,是國內三大通信樞紐、互聯網交換中心和互聯網國際出入口之一,正積極構建覆蓋全市、高速互聯、安全可靠和業務融合的資訊基礎設施體系。產業配套基礎雄厚,2011年規模以上工業總產值15806.8億元,其中規模以上工業高新技術產品產值6353.2億元,非常有利於資訊技術服務、供應鏈管理、金融服務、生物技術研發、商務諮詢、創意設計等現代服務業的集聚和發展,形成了服務外包的巨大市場。人才資源豐富,各類人才儲備在華南地區首屈一指,可為服務外包企業提供大量的電腦專業技術人才和外語人才。政策資源集中,除享有國家扶持服務外包發展的各項優惠政策,還根據自身情況出臺了具有廣州特色的支持政策。

記者:去年,廣州服務外包規模在全國21個服務外包示範城市中的位次比2010年提升了兩位。提升後的位次是多少?能否簡單介紹下,廣州去年所取得的成績及其背後的原因?

肖振宇:2011年,廣州服務外包規模在示範城市中排第7位。截至2011年,登記服務外包企業625家,從業人數22萬人,從業人數占廣東省的一半;2011年全年服務外包合同額34.6億美元,同比增長88.5%,占廣東省的64.3%;離岸合同額19.6億美元,同比增長83.3%,占廣東省的58.5%;離岸執行額14.5億美元,同比增長89.9%,占廣東省的51.7%

成績的取得,我想應歸功於廣州服務外包工作的長足進展,形成了工業設計、電信、金融和軟體四大重點領域,共占全市離岸執行額的3/4

其中,工業設計外包有廣汽本田和東風日產的汽車研發,廣船國際和中船龍穴的船舶設計,以及捷普電子和盛科電子的研發設計;電信服務外包有電盈客戶、寬訊、城電客戶和數碼通等企業;金融和保險服務外包有匯豐環球、花旗數據、友邦資訊和東亞電子等企業;軟體服務外包有匯豐軟體、瑪氏資訊、中望龍騰和西艾軟體等企業;生物醫藥外包有金域醫學檢測、複能基因和達安基因等企業,使全市服務外包呈現以點帶面、多元發展的嶄新氣象。

在岸離岸並重

記者:穗港合作一直是廣州服務外包的亮點和優勢。那麼,近年來,穗港服務外包合作成效如何?據瞭解,目前我國離岸外包發展相較在岸外包在趨緩,且今後廣州服務外包也會由注重離岸調整為離岸與在岸並重的政策,這是否會對兩地今後的業務合作產生不利影響?

肖振宇:香港是廣州主要發包來源地,在中國香港、英國、美國和日本四大發包市場中,香港占全市離岸執行額50.7%。廣州服務外包正處於從以貨物貿易為主向貨物貿易與服務貿易並重的戰略轉型,離岸外包與在岸外包共同發展。只有大力發展在岸業務,不斷提升本土服務供應商的接包能力,增強競爭力,才能更好地促進離岸業務的發展。從長遠來看,這會更加有利於廣州發揮臨近港澳的優勢,促進穗港服務外包合作。

記者:您能否為我們勾勒下廣州未來發展服務外包的路線圖?

肖振宇:十二五期間,廣州將抓住發展機遇,堅持服務外包產業與城市融合發展,加快發展資訊技術外包、業務流程外包以及知識服務外包,大力培育新興增長點,積極探索發展新模式,為廣州產業結構調整和城市功能升級注入新的強大動力。

廣州力爭到2015年,服務外包合同協議金額達到630億元,其中離岸服務外包合同協議金額達到62億美元;在金融服務外包、醫藥研發外包、現代物流服務外包、雲服務等行業領域取得突破性發展;服務外包企業數達到2200家,取得國際認證資質企業數達到440家以上,引進國際服務外包100強企業34家,培育從業人員5000人以上的本地服務外包企業達到5家以上,銷售額

10億元的大型服務外包企業5家以上。

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軟體外包與資訊技術產業規模同比增長近四成

Posted by qiao on Feb 27, 2012 in 外包產業新聞

筆者從今天召開的第三屆中國軟體與資訊服務外包產業年會上獲悉,據不完全統計,2011年我國軟體外包與資訊技術服務產業規模達到3835億元,同比增長39.5%,對經濟增長的貢獻不斷增加,其中外包服務出口實現59億美元,同比增長40.3%

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據瞭解,2011年我國軟體和資訊技術服務業務收入超過1.84萬億元,同比增長32.4%,比去年同期提高1.4個百分點。值得注意的是,諮詢、運營服務增勢比較突出。資訊技術諮詢服務、數據處理和運營服務分別實現收入1864億元和3028億元,同比增長42.7%42.2%,增速高於全行業10.410.1個百分點,兩者占比達到26.5%,比上年同期提高1.9個百分點。

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熱點評論:蘋果外包道德基礎遭質疑

Posted by qiao on Feb 27, 2012 in 外包產業新聞

慧聰塑膠網訊:近幾個月來,蘋果公司一度成為了關注的焦點,企業內部的運作被更多地曝光在公眾面前。

但這一次的焦點不是前CEO喬布斯的遺產或是iPadiPhone這類蘋果的熱銷產品。媒體的報導更多地集中於蘋果供應商的工作條件上,包括注塑商富士康國際控股有限公司。我們最近看到的有較大影響的報導包括:

*《紐約時報》記者Charles DuhiggDavid Barboza125日撰文說:在中國,iPad用工人的血肉打造。

*芝加哥公共傳媒的This American Life(美國生活)播出了一期主題為戴西先生與蘋果代工廠的節目。在這期在16日播出的節目中,一名Mac狂熱崇拜的信徒自述了自己到蘋果代工廠的所見所聞。

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Biggs推出的富士康的未來系列報導。該系列從1121日開始播出,對富士康這家供應商做了近距離的深入瞭解,包括到曾在2010年先後有14名工人自殺的富士康深圳工廠實地考察。

那麼這麼多的媒體宣傳帶來了何種結果呢?看起來現在美國公眾開始對蘋果產品的製造地和製造過程真正關注起來了。

同時,這也意味著由此產生的實質性變化將對整個消費電子產業產生影響。而且這一影響可能延伸至更廣的範圍。

美國《塑膠新聞》的姐妹刊物《Workforce Management》的高級編輯Ed Frauenheim在上周針對這一話題專門撰寫了精彩的博客文章:壞蘋果:外包剝削的時代是否該到頭了?

Frauenheim寫道,雖然富士康的問題已經被曝光過多次,但美國消費者現在才剛剛開始注意到這一問題。

他寫道:近年來,對於與生產運作中表現出仁慈的企業進行合作方面,公眾的態度開始發生了轉變。人們越來越多地被套上全球公民的身份,這意味著他們對身處世界另一端的人們更加關心起來。此外,諸如FacebookTwitterYouTube這樣的交流工具使人們有更多的機會表達自己的想法和情感。也就是說,如果有些企業對人有虐待行為,無論是外包商的工人還是他們自己的直屬員工,都將面臨著輿論的指責和嚴厲的懲罰。

他總結說:蘋果和其他公司也有自己的底線,一個令人不齒的供應鏈是越來越無法維繫下去了。令人高興的是,對外包工人極盡剝削的時代即將面臨終結。

希望Frauenheim的看法是正確的,我們期盼著蘋果這樣的OEM能夠對其供應鏈中的勞工工作條件和安全等問題給予更多的重視。

但令人遺憾的是,我個人認為,社會對於外包剝削的關注並不會給一直以人道方式對待工人的那些企業帶來任何好處。我們倒是會看到那些違規的公司在規範自身行為上面臨更多壓力。這著實令人遺憾。

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