Posted by linyu123 on Nov 13, 2012 in 外包產業新聞

根據Market Vista,今年第3季度全球服務市場交易量繼續下降,其中全球外包和離岸活動相比於第2季度分別下降了8%和35%。第3季度,報導的平均每筆交易價值達到了大約14億美元,ITO和BPO的交易量和交易價值都下降了。研究管理合夥人Eric Simonson稱:“在過去的幾年中,市場看到了被壓抑的需求積累在第三季度,然後推動積極的活動,但今年這並沒有發生。”

Global outsourcing contracts dip

Thursday, November 08, 2012

The global services market saw transaction volumes decline in the third quarter of this year, extending

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Market Vista: Q3 2012, which analyzes global outsourcing and offshoring activity contracts irrespective of contract value, found third quarter transactions and annual contract volumes fell 8 and 35 percent compared to the second quarter, respectively. The market saw 380 outsourcing deals signed in the third quarter, compared to 472 and 441 during the first and second quarters, respectively. In the third quarter, reported annual contract value (ACV) reached about US$1.4 billion. Both transaction volume and ACV dropped for IT Outsourcing (ITO) and Business Process Outsourcing (BPO).

“In years past, the market saw pent up demand

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Posted by linyu123 on Nov 13, 2012 in 外包產業新聞

印度外包主管人員默默祈禱巴拉克·奧巴馬在他的第二個任期內,對外包企業的態度並不那麼強硬,因為他的連任昭示著美國經濟繁榮的可能性。奧巴馬在他的連任演講中言辭淩厲地反對了企業將工作職位移至海外的做法,並且他所提出的抬高簽證門檻,也被印度外包企業批評。iGate公司的CEO Phaneesh Murthy表達了他對奧巴馬連任的看法:“對於印度以及所有IT外包企業而言,這不算一個好消息。”

India’s outsourcing chiefs worried over Obama’s position on outsourcing

Thursday, November 08, 2012

India’s outsourcing chiefs crossed their fingers that Barack Obama would take

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Obama sharpened his rhetoric against industries that move jobs out

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“Not the best news for India or the IT outsourcing industry,” Phaneesh Murthy, chief executive officer of iGate Corp, said in response to Obama’s victory.




Posted by linyu123 on Nov 9, 2012 in 外包產業新聞

據Rackspace的報導稱,不良IT服務每年消耗英國10億工時,39%的IT員工每週會有一天或更多時間用於處理IT不良問題和追蹤供應商,大部分員工都認為每週在這些問題上花費了約5小時,27%的資訊總管將該問題排在首位。Rackspace的國際經理Taylor Rhodes說:“難以置信如此大量的工時被浪費在控制IT不良服務問題,資訊總管已對此提高注意。不過值得慶倖的是,服務已被認為是採購決策的重要因素,如同價格、安全性、運行保障一樣重要。”


Poor IT customer service is costing UK businesses up to 1 billion man hours

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Inadequate IT customer service is wasting up to 1 billion man hours a year for UK businesses according to a report from Rackspace Hosting.

In the Rackspace IT Industry Service Report, 39 percent of IT staff are estimated to lose around one working day or more per week on tackling IT problems and chasing suppliers. General employees were also found to be losing an average of almost five hours per week due to IT service issues.

The failings in customer services have led to 27 percent of

CIO’s now regarding the issue as a top priority.

Taylor Rhodes, Managing Director, International at Rackspace said: “A staggering amount of man hours are being wasted by UK businesses as they struggle to manage and control IT service issues. CIOs are taking note however and it is encouraging to see service being acknowledged as a crucial factor in procurement decisions along with parameters such as price, security and uptime guarantees.”




Posted by qiao on Feb 29, 2012 in 外包產業新聞





適合外包的業務通常是一些微型的業務和工作,如IT業務的支持。當然是不是非常適合與不同企業不同的情況、不同的發展階段也是相關的。 對於適合外包的IT運維業務,具體可以從三個方面說明:

一是應用系統外包:應用系統外包歷經前期的市場培育,在產品細分市場,ASP服務市場同比增長率達到32.2%,是運維外包服務各個細分業務類型子市場中增長速度最快的。隨著用戶消費的日趨理性化,ASP作為一種新興的應用服務提供模式逐漸被企業用戶所接受,尤其是中小型企業對於ERP、CRM等應用軟體的ASP服務很感興趣。 中小企業用戶通過採購ASP服務,減少IT硬體設備的採購,減少IT支持人員的雇傭,提高應用系統的靈活性和穩定運行能力。




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其次是服務品質風險。IT服務要成為一種商品,就必須形成一套規範和標準,以約束買賣雙方,但目前IT外包服務領域既無統一規範也無公認標準。概念模糊的用戶,面對同樣概念模糊的IT廠商,如何評估、簽合同、品質控制和定價等都是潛在的“陷阱”。  此外,IT外包還面臨著IT管理的複雜性、軟體的缺失、知識產權以及IT外包服務提供商自身能否健康成長等風險。








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Posted by qiao on Feb 29, 2012 in 外包產業新聞


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IT服務要成為一種商品,就必須形成一套規範和標準,以約束買賣雙方。但目前國內IT外包服務領域既無統一規範也無公認標準。概念模糊的用戶,面對同樣概念模糊的IT廠商,如何評估、簽合同、品質控制和定價等都是潛在的風險。此外,IT外包還面臨著IT管理的複雜性、軟體缺失、知識產權以及IT 外包服務提供商自身能否健康成長等風險。因此,CIO需要在風險、成本與效果、效率之間找到平衡點。




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